Frequently Asked Questions

Everything you need to know about your KROSER experience.

What is the standard shipping timeframe for KROSER orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.

What is your return policy for fashion items?

We offer a 30-day return policy. Items must be in their original condition, unworn, unwashed, and with all original tags attached to be eligible for a full refund.

How do I ensure I am selecting the correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions to ensure the perfect fit.

Which payment methods do you accept?

KROSER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.

Can I track my order once it has been shipped?

Yes. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

What materials are used in KROSER products?

We prioritize high-quality, durable materials including premium cotton blends, sustainable synthetics, and genuine leather. Specific material compositions are listed under the 'Details' section of each product page.